Terms of Service

The Service is operated by Triforce(“we”, “us”). Our 24/7 mission control can be reached at 00 800 TRI FORCE or dispatch@triforce.flights.

Triforce is not a substitute for 911, 112, or your local emergency services number. In a life-threatening emergency, call your local emergency number first. The Service helps you request medical and charter air transport. Even our 24/7 hotline is operated by trained dispatchers, not first responders, and assumes the patient is already under appropriate ground-based medical care.

You must be 18 or older to create an account. You may create an account on behalf of a hospital, insurer, family, or organisation provided you are authorised to do so. You are responsible for the activity that happens under your account, and for keeping the email address attached to it secure (since magic-link sign-in is delivered there).

You can delete your account at any time from /account.

Submitting a request through the Service is a request — not a contract. A binding agreement to fly is formed only when we issue a written quote, you accept it, and (where applicable) payment terms are met. We reserve the right to decline any request, including for safety, regulatory, weather, equipment, crew availability, or medical-suitability reasons.

Quoted prices are valid for the period stated on the quote and may change if the trip parameters change.

You agree not to:

• Use the Service to transport contraband or violate any applicable law.
• Submit information you know to be false, including patient details that could compromise crew or aircraft safety.
• Probe, scan, scrape, or test the vulnerability of the Service except through a coordinated disclosure with us.
• Reverse engineer, copy, or resell the Service.
• Misrepresent your identity, role, or authority to act on behalf of an organisation.

Air-medical transport is inherently risk-bearing. While we operate to rigorous medical and aviation standards, you acknowledge that outcomes depend on patient condition, weather, airspace, and crew and aircraft availability. The Service is provided as a tool; clinical decisions remain with the treating medical team. Information shown through the Service (ETAs, status, route) is best-available and not a guarantee.

Charter payments are processed by Stripe under their own terms. Air ambulance billing is typically handled directly with the payer (insurer, hospital, or family) outside the Service.

The Service, including the Triforce marks, logos, designs, and underlying software, is owned by us or licensed to us. We grant you a limited, revocable, non-exclusive licence to use the Service for its intended purpose. All rights not expressly granted are reserved.

Our handling of personal information is described in the Privacy Policy, which is incorporated by reference.

The Service is provided as is and as available. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or in connection with the Service. Our aggregate liability for any claim arising out of these Terms or the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months preceding the claim, or (b) one hundred US dollars (USD 100). The provision of the underlying flight services themselves is governed by separate operating agreements that may carry different limits.

You agree to defend, indemnify, and hold harmless Triforce from any claim arising out of your breach of these Terms, your misuse of the Service, or information you submit that is inaccurate or unlawful.

You may stop using the Service or delete your account at any time. We may suspend or terminate your access for breach of these Terms, for safety, or for compliance with law. Sections that by their nature should survive termination will survive (including IP, disclaimers, limitation of liability, and indemnification).

If you obtained our app from the Apple App Store, you acknowledge:

• These Terms are between you and Triforce, not Apple. Apple is not responsible for the app or its content.
• Your licence to the app is restricted to use on Apple-branded products you own or control, per the App Store usage rules.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, who will refund the purchase price; Apple will have no other warranty obligation.
• Triforce is solely responsible for product claims, statutory or otherwise.
• Triforce is solely responsible for any third-party intellectual-property claims relating to the app.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

We may update these Terms from time to time. Material changes will be notified by email to active accounts and posted at /terms. Continued use after the effective date constitutes acceptance.

These Terms and any dispute arising out of or related to them or the Service are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions. If you access the Service from outside the United States you acknowledge that local mandatory laws may also apply and that you are responsible for compliance with them. Nothing in this section limits the application of mandatory consumer-protection laws that cannot be contractually waived in your country of residence.

Informal resolution first. Before starting any formal proceeding, the party raising a dispute must give the other party written notice describing the claim in reasonable detail. The parties will attempt to resolve the dispute in good faith for thirty (30) days. If the dispute is not resolved during that period, either party may proceed under this section.

Binding arbitration. Except for claims that qualify for small-claims court and requests for emergency injunctive relief, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect, before a single arbitrator seated in Wilmington, Delaware. The arbitrator may award any relief that a court could award, including injunctions, on an individual basis only. Either party may seek to have an arbitral award entered as a judgment by a court of competent jurisdiction.

Class action waiver. Both parties waive the right to participate in a class action, class-wide arbitration, or any representative proceeding. If this waiver is found unenforceable for a particular claim, that claim must be adjudicated in court and severed from any claims that proceed to arbitration.

Injunctive relief. Nothing in this section prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

Neither party will be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond that party’s reasonable control, including natural disasters, fire, flood, pandemic or epidemic, power or telecommunications infrastructure failures, war, terrorism, governmental or legislative action, labour disputes, or aviation-safety events mandated by a civil aviation authority. The affected party must notify the other promptly and use reasonable efforts to mitigate the impact. This provision does not apply to payment obligations that have already accrued.

Entire agreement. These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior and contemporaneous agreements, representations, and understandings relating to it.

Severability. If any provision of these Terms is held invalid or unenforceable, it will be reformed to the minimum extent necessary to make it enforceable; the remaining provisions will continue in full force.

No waiver. Our failure to enforce any right or provision of these Terms in a particular instance is not a continuing waiver of that right or provision.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights without restriction, including in connection with a merger, acquisition, or sale of substantially all of our assets; we will notify active account holders of any such assignment.

Notices. Notices to us must be sent to dispatch@triforce.flights or by post to the address in our then-current Contact page. Notices to you will be sent to the email address associated with your account.

Questions about these Terms: dispatch@triforce.flights.